A nail tech was floored after her client, who had been to her before for her nails, claimed she thought the deposit was the full amount and refused to pay any more
The woman was left gobsmacked (Stock Image)(Image: Getty)
A nail tech was left not knowing what to say to her customer after she tried to get away with not paying the full service fee, claiming she thought the deposit was the full amount and she “already paid” it. The woman who works at Glaze Nail Studio in Australia explained she recently started to record her appointments. Many nail techs do this so they can critique their own work afterwards, or post the process on social media for others to appreciate.
However, when she caught this interaction on camera, she was dumbfounded, writing over the top: “I wish this was a skit.”
The nail tech could be seen saying she “finished” doing the client’s nails, as the customer said “thank you,” appreciating the hard work that had gone into the set.
But when she asked, “How do you wanna pay? Just like you usually do on card?” things turned sour very quickly as the client asked her what she meant.
The nail tech reiterated “you pay half online” as a deposit, and the client claimed she thought that was “the full amount”.
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Desperately trying to give her the benefit of the doubt, the nail tech smiled at her, writing over the top of the video she felt “confused at this point,” especially as it wasn’t the woman’s first time using her services.
She tried to explain the deposit process to her, saying you pay 50% “to secure the booking” and then pay the other half on completion of the service.
The client then claimed she hadn’t read the details on the booking website properly.
The nail tech explained this set was $100AUD (£48.64) because it was “very detailed”. The client said: “Yeah, I don’t know about that. Are you sure $50AUD doesn’t cover it?”
“No. What do you mean?” the nail tech replied, getting visibly angry with the customer now after desperately trying to keep her cool.
She then asked whether she was “joking,” reiterating she’d been to her before, so she should know how things work.
After an awkward silence, the client said the nails weren’t “that good” to justify a higher price tag, claiming they weren’t “perfect” for the price.
The nail tech was “speechless” at this point, not knowing how to react to the cruel words.
She asked if her client was being serious, writing over the top of the video: “At this point, I was hoping she would start laughing and say she was joking.”
“I just thought they were going to be $50AUD, so are you happy to just leave it at that?” her client tried one more time, as the nail tech said no.
“You’re gonna have to pay, otherwise I’m gonna have to chop them off,” she fumed.
“Take them off, they’re not that good,” the client said in one last blow to the nail tech, and the video ended there.
In the comments, someone wrote: “My Biab with nail art on every nail only costs me £38.”
Another urged people to “Google the exchange rate.”
“As someone from the UK, I’m embarrassed by all the comments. Hasn’t anyone noticed the location and know what an exchange rate is?” somebody joked.
A woman pointed out: “But having your nails taken off is also a treatment, so that has cost you even more money, but I understand why you did it. I suppose you were in a lose-lose situation.”
A TikTok user responded: “Not really, she probably just used nail clippers and chopped them off rather than doing a soak off or full removal. She’s obviously not going to perform an extra service for free, the client can’t leave with the nails intact, though, or they’re basically getting away with it!”
